Refund Policy

We offer exchanges on vaporizer starter kits (devices) that have a manufacturer defect within the first 14 days of purchase.

After 14 days, it is the customers responsibility to mail in any defective starter kits with receipt, box, and any parts. Please reach out to customer service for
instructions on contacting the manufacturer.

For disposable vapes, it is the customer’s responsibility to
make sure they work before leaving. There will be no exchanges or refunds on disposables after leaving the pickup location.

No refunds or exchanges on juice and coils.

Terms of Service

About This WebsiteThis is the corporate website. It purpose is to advertise, sell or offer promotions for our products.

Adult AudienceThis website is intended only for use by adults. believes that youth should not smoke. takes no actions to encourage youth smoking, and supports programs designed to discourage and reduce youth smoking. does not engage in any advertising, promotion, or marketing to minors. In addition,’s correspondence policies are designed to limit its business communications to adults only. We take these issues and responsibilities very seriously. Linking to this site from any site is expressly prohibited without permission. Correspondence PoliciesWe are glad to hear from adult smokers, trade partners, and other adults with an interest in our businesses. Please note the following corporate policies, which are designed to avoid misdirected inquiries, and to protect the interests of those who might contact us as well as the interests of the company and its affiliates.

Unsolicited IdeasAlthough appreciates people’s interest in its business, it is’s policy to decline consideration of unsolicited ideas and suggestions offered or submitted by the general public. relies on its research and marketing staffs for the generation and implementation of new concepts. This is necessary in order to avoid misunderstandings over the origin of particular ideas. is constantly generating new ideas, many of which cannot use until years after they were first conceived. Accordingly, does not accept unsolicited ideas for consideration, and asks you not to submit ideas for products, advertising, etc.

Student has a longstanding corporate policy of not sending information on its business to students, as part of our commitment to directing brand-related communications to adult audiences and avoiding a tobacco-marketing presence in classrooms. does not reply to any requests from students, unless they are seeking information on youth non-smoking programs. Anyone interested in’s youth non-smoking programs should visit’s separate “Right Decisions, Right Now” website:

Consumer InquiriesIf you are an adult who has a question about one of’s products, please call the phone number printed on our website. If you are an adult who has a general question about the business, please refer to the “Contact Us” page. Because’s products and brand communications are intended for adults only, it is’s firm policy not to respond to requests from minors.

Privacy Policy

At, we intend to give you control over your personal information. In general, you can surf this site () without telling us who you are or revealing any information about yourself. We do collect domain names of visitors to this website to be able to measure the number of visits, average time spent on the site, pages viewed and other such statistical information. This information is used to measure the use of the site and to improve its content.

SMS Marketing  

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [10] a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”

There are pages on this site where you can send e-mail to We may collect and store e-mail addresses for further use in corresponding with you, if either of us so chooses. If you prefer that we do not correspond to your e-mail address in the future, simply make the request in your e-mail note and we will respect your wishes. Any additional information you give us via e-mail (for example your name, title, company, address and phone number) will also be retained if we choose. If you at any point decide you do not want us to retain any of this information, send us an e-mail note with this request and we will again respect your wishes.

Use of Personal Information
The personal and e-mail data collected on this site will be used to communicate to you information on programs or issues where you have indicated an interest. Except as provided below we do not sell, or rent personal information or e-mail addresses to other organizations or entities. We might do this in the future. We reserve the right to disclose information collected from you: (1) as necessary, if we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, other uses of our website, or anyone else that could be harmed by such activities; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) in the event that we, or substantially all of our assets are acquired (your personal information may be one of the transferred assets).

Cookies are little pieces of information that a website stores on your machine so that it can recognize the same user each time the user returns to the site. The website uses cookies to enable better site-utilization management. If you are concerned about cookies, please turn on your browser’s security feature to “Prompt Before Accepting Cookies” to inspect the information that is being stored.

Links To Other Sites
The links on this site are provided as a convenience, but is not responsible for the content on the linked websites. The statements and views available on those sites do not necessarily represent the views of or its management.

We reserve the right to change our Policy and Privacy Statements. We will update this page when we do so.

Shipping Policy

We are not offering shipping or home delivery of any kind at this time. Please contact our customer service team for any additional inquiries.

ID Verification Policy

An ID Verification is required for all customers on their first order. The verification must be completed through the Real ID link.

If a fraudulent or underage ID is submitted, the order is subject to a 15% restocking fee.

A restocking fee is a fee charged to the customer when merchandise is returned or refunded. This fee will be subtracted from your order total and the remainder will be refunded to the original payment method.